Terms & Conditions
This agreement applies to all FCL Services offered on the web site or app, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s). In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific services shall prevail. These “Terms of Service” apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
By accessing or using our services, you agree to be bound by the terms and conditions set forth below and your representation that you are 18 years of age or older. If you do not agree to any of these terms and conditions you should not access or use the services. Please contact [email protected], should you have any questions about these terms and conditions.
FCL may amend/modify these Terms and Conditions at any time, and such modifications shall be effective immediately upon posting of the modified Terms and Conditions. You may review the modified Terms and Conditions periodically to be aware of such modifications and your continued access or use of the services, shall be deemed conclusive proof of your acceptance of these Terms and Conditions, as amended/modified from time to time. We may also suspend the operation of our services for support or technical upgradation, maintenance work, in order to update the content or for any other reason.
If you utilize our services in a manner inconsistent with these Terms and Conditions, we may terminate your access, block your future access and/or seek such additional relief as the circumstances of your misuse may be deemed to be fit and proper.
RESTRICTIONS ON USE OF MATERIALS
No material from the site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except that you may download one copy of the materials on any single computer for your non-commercial use only, provided that you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of our copyright and other proprietary rights. The use of any such material on any other Web site or networked computer environment is prohibited. Except as otherwise indicated on this site and except for the trademarks, service marks and trade names of other companies that are displayed on this site, all trademarks, service marks and trade names are proprietary to FCL.
You must not transmit any worms or viruses or any code of a destructive nature. You are prohibited from posting or transmitting via this website, any material that is unlawful, obscene, pornographic, libelous, defamatory, threatening, or otherwise inappropriate. In the event that you download any software from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are non-exclusively licensed to you by FCL. FCL does not transfer title to the Software to you and retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human- perceivable form. Your violation of these specific terms, specifically those of searching the Service in an abusive or excessive manner, by automated or manual means, shall be subject to immediate termination of the services without notice.
The information provided by the user in the accounts created by him/her or on the google/FB profiles used to login shall be true and accurate including card details and its ownership. It is mandatory that the user maintains security of the account details including passwords etc. FCL has a right to reveal account details in terms of legal issues. FCL reserves the right to collect/remove user data, comments and information for its services. All information collected from the users is on a bonafide basis. Misuse, misrepresentation or misleading information of identity will lead to the termination of services without any notification to the user.
In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. FCL reserves the full discretion to suspend a user’s account in the above event and does not have the liability to share any account information whatsoever.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
By using and accessing the Services, you agree that you will not use the Services for any unlawful purpose or engage in any use prohibited by this Agreement.
FCL reserves the right to refuse its services to any user without any explanation.
Some information made available on this site might not be accurate, complete or current. These are for general information only and should not be used as the sole basis of decision making.
The services and the prices that we offer for our services are subject to change without notice. We reserve the right to discontinue them anytime without any liability.
The Terms and Conditions are effective unless and until terminated by either you or us. We also may terminate this agreement at any time without notice and you will be liable for all due amounts, if any. You may terminate these Terms of Service at any time by notifying us.
You agree to hold harmless Team FCL from any claim or demand, made by anyone due to your breach of these Terms of Service, or your violation of any law or the rights of a third-party.
Content Posted on Site
FCL reserves the right to deny temporary or permanent access to certain areas of its website or app to certain or all users, with or without notice. FCL has the right to publicly display and use any content/reviews posted on the website and has right to take legal actions (defamation case) in case of foul and offending posts. Any third party links/tools displayed on site are not checked for viruses/Trojan etc and it is the user’s discretion whether to access them or not. We recommend you to properly review third party terms before proceeding.
Limitation of Liability
FCL will not be liable for any damages of any kind arising out of or relating to the use or the inability to use this Website, its content or links, including but not limited to damages caused by or related to errors, omissions, interruptions, defects, delay in operation or transmission, computer virus, line failure and all other direct, indirect, special, incidental, punitive, loss of profit, exemplary or consequential damages whether based on warranty, contract, tort or any other legal theory, and whether or not, such organizations or entities were intimated or advised of the possibility of such damages.
FCL assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communication line failure, theft or destruction or unauthorized access to or alteration of Customer’s data/information. FCL shall not be responsible for any problem or technical malfunction on-line-systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problem or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to any customer and/or Members or to any other person’s computer related to or resulting from participating or downloading materials/information from the website. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
The materials in this site are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, FCL disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. FCL does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. FCL does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not FCL) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you
An order bill should amount to a minimum of INR 150 for it to qualify for a free pickup and delivery service.
We understand how close your clothing is to you and we and our trusted partners take utmost care in handling them. In rare cases of any lost or damaged clothing, the same shall be reported within 3 days of receiving the processed order. FCL may take up to 7 days from the day of receiving the complaint to process it and may reimburse you by paying up to ten (10) times the charge for cleaning the item in which the damage occurred regardless of brand, price or condition of the garment.
FCL will not be responsible for any loose items including cash/watches/cards etc. if left in the clothing while placing the order. We will try our best to return the same if found by us but cannot guarantee the same and will not be liable to return it.
Late/no show in pickup – delivery
We aim to deliver the clothes on time i.e. 48 hours of pickup but in case of unforeseen circumstances we hold the right to change/cancel pickup and delivery date/timing. Any such modifications shall be intimated to the customer beforehand and the customer is not entitled for any compensation in such cases. Delivery shall be made to the customer whose name is mentioned in the order. Any other person involved in receiving the order should be prior approved by the person placing the order we shall not be responsible for any loss or damage in such cases. You can edit/modify the pickup or delivery schedule one hour prior to the scheduled time. After that, such requests shall be entertained on case per case basis.
FCL holds the right to take legal action against the customers who do not pay the required amount after using the services. The invoice of the same shall be sent via email. A hard copy can also be furnished upon request from the customer. You are expected to go through the rates before placing the order.
Condition of clothing while receiving the order
FCL has the right to reject clothing if it seems that the cloth can damage any machinery/other clothing involved in the washing process or if it seems to be in an unfit condition. Clothing will be audited prior to receiving the order and any damages shall be brought to the customer’s notice beforehand. Counting of clothes will be done in front of the customer at the time of the pickup and that count shall be final. Any discrepancy in that shall be brought to the customer’s notice as soon as possible. If the customer is not able to verify the count, our count shall be treated as final.
If you cancel the order within one hour of the pickup, we may charge a cancellation fee in a reasonable amount.
Though we take extra care in handling delicate clothes we cannot guarantee against color loss, bleeding or shrinkage of garments, etc. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears.
Any ornaments or special buttons etc. must be removed by the customer before sending for cleaning. We do not take responsibility for the same.
FCL holds the right to keep records of your garments and retain, store, display or reproduce such records which may include images or photographs, and associate such records with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention, and or data collection.
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